Important Communication Guidelines and Support Information
To ensure efficient and timely assistance, please take note of the following:
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Avoid Duplicate Emails: Please refrain from sending duplicate or follow-up emails to this address or any other company email. Our system sorts emails from oldest to newest, and sending multiple messages reclassifies your original email as new, potentially delaying our response.
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Customer Support Hours: We are dedicated to helping you and respond to emails and messages in the order they are received. Our operating hours are Monday to Friday, 8 AM to 5 PM.
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Response Time for After-Hours Queries: If you send a query outside our operating hours, rest assured we will address it in sequence during our next business hours.
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Tracking Information: Kindly allow 24-96 hours for tracking updates. This timeframe does not include weekends (Saturday and Sunday).
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FFL Submissions: For FFL-related matters, please send them to FFL@tmroom.com or use our convenient FFL Upload link provided below.